Trust & Security

01Our security approach

We use reasonable administrative, technical, and physical safeguards designed for a small in-person grooming business. Security is an ongoing practice, not a one-time checklist.

• HTTPS/TLS for website traffic.
• Limited access to customer and pet-care records.
• Use of reputable providers for hosting, payment processing, communications, and business operations.
• Reasonable physical safeguards for records, devices, and shop operations.
• Periodic review of access, vendors, and website settings.

02Payment security

Payment card data is handled through PCI-DSS compliant payment infrastructure. We do not store full card numbers, security codes, or card-track data on our website or business systems.

Customers should never send full card numbers through the contact form, text message, voicemail, or email.

03Data protection

• We collect only the information reasonably needed for grooming, scheduling, customer support, payment, safety, and legal records.
• We restrict internal access to people and service providers who need information for business purposes.
• We keep transaction and appointment records according to business, tax, insurance, and legal needs.
• We review privacy or deletion requests according to applicable law.

04Incident response

If we discover a security incident that may affect personal information, we will investigate, take appropriate containment steps, work with relevant service providers, and notify affected individuals or regulators where required by law.

05Pet-care safety

• We ask owners to disclose health, vaccination, behavior, allergy, coat, and matting information before service.
• We may stop or modify a groom if continuing would be unsafe, overly stressful, or inhumane.
• We may seek emergency veterinary help when reasonably necessary and we cannot reach the owner quickly.

06Limitations

No website, payment system, or business process can be guaranteed perfectly secure. This page is a practical description of current safeguards and does not create a guarantee, warranty, service level agreement, or certification claim.

07Report a concern

If you believe you found a privacy, payment, website security, or pet-safety issue, please contact us promptly with enough detail for us to investigate.