Refund & Cancellation Policy

01Service fulfillment

Rusty Harbor provides grooming services in person at our shop. We do not ship grooming services, and there are no shipping methods, shipping rates, or delivery destinations for grooming appointments.

An appointment request is fulfilled when we confirm the appointment, you bring your pet to the shop, and we perform the agreed grooming service.

02Cancellations and rescheduling

• Please cancel or reschedule at least 24 hours before the appointment.
• Appointments canceled at least 24 hours in advance are generally not subject to a cancellation fee.
• Late cancellations may be subject to a fee of up to 50% of the estimated service price.
• No-shows may be charged up to the full estimated service price and may require a deposit for future bookings.
• If we need to cancel or reschedule due to staffing, safety, weather, emergency, or business reasons, we will offer a new appointment time or refund any prepaid amount for services not performed.

03Deposits and prepayments

If we require a deposit or prepayment, we will tell you the amount and any special terms before you pay.

• Deposits are applied to the appointment total.
• Deposits may be refunded if you cancel at least 24 hours before the appointment or if we cancel and cannot provide a reasonable replacement time.
• Deposits may be retained for late cancellations, no-shows, or repeated rescheduling that prevents us from filling the appointment slot.

04Completed grooming services

Because grooming is a customized service performed on a living pet, completed services are not automatically refundable. If something is wrong, contact us within 48 hours so we can review the concern while the groom is fresh.

• We may offer a touch-up, correction, partial refund, full refund, store credit, or no refund depending on the facts.
• Refunds are generally not provided for issues caused by undisclosed matting, health conditions, behavior, owner instructions, delayed pickup, or preferences that differ from the confirmed plan.
• Refunds are processed to the original payment method when practical. Processing times depend on banks and payment networks.

05Returns and exchanges

Grooming services cannot be returned. If we later sell retail products, product return terms will be posted or provided at purchase. Until then, this website is for grooming services and appointment requests.

06Promotions and discounts

Promotions, discounts, credits, and coupons are subject to the conditions stated with the offer. Unless the offer says otherwise, promotions cannot be exchanged for cash, combined with other offers, or applied retroactively.

07Request help

For cancellation, refund, or service concerns, contact us with your name, phone number, pet name, appointment date, amount paid, and a description of the issue.