Privacy Policy

01Overview

RUSTY HARBOR LLC ("Rusty Harbor," "we," "us," or "our") operates rustyharborpets.com and provides in-person dog and cat grooming services in Sheridan, Wyoming.

This Privacy Policy explains what personal information we collect, how we use it, how we share it, how long we keep it, and the choices you may have under applicable privacy laws.

02Information we collect

03How we use information

• To respond to questions, appointment requests, and customer service messages.
• To schedule, confirm, perform, and follow up on grooming services.
• To provide safe pet care based on coat condition, temperament, allergies, medical notes, and owner instructions.
• To process payments, issue receipts, handle refunds, prevent fraud, and respond to disputes.
• To maintain business, tax, insurance, accounting, and legal records.
• To improve our website, services, customer experience, and security.
• To send service-related communications and, only where permitted, optional marketing or promotional messages.

For EEA, UK, and similar privacy-law purposes, our legal bases may include contract performance, legitimate interests, legal obligations, consent, and protection of vital interests in an emergency involving a pet or person.

04How we share information

We share personal information only as needed to operate our business, provide services, comply with law, protect our rights, or complete a transaction requested by you.

• Service providers that help with website hosting, appointment management, communications, payment processing, security, analytics, and business operations.
• Veterinarians, emergency contacts, insurers, or professional advisors when reasonably necessary for pet safety, claims, or legal matters.
• Government authorities, courts, regulators, or other parties when required by law or needed to protect rights, safety, or property.
• A successor organization if we are involved in a merger, acquisition, reorganization, sale of assets, or similar business transfer.

We do not sell personal information for money. Some privacy laws define certain advertising, attribution, or analytics disclosures as a sale, sharing, or targeted advertising. If those optional technologies are used, you can turn them off through Your Privacy Choices, Cookie Settings, browser controls, or a recognized Global Privacy Control signal.

05Cookies and similar technologies

We use a first-party consent tool with four categories: Necessary, Functional, Analytics, and Marketing. Necessary technologies are always on because they support core site operation, security, form handling, payment safety, and consent storage.

Optional categories are handled based on your region, your browser choices, and any Global Privacy Control signal. In regions where opt-in consent is required, optional categories stay off until you allow them. You can change your choices anytime through Cookie Settings or Your Privacy Choices in the footer.

We log consent choices with an anonymous consent ID, policy version, category settings, region signal, and timestamp for audit and compliance purposes. Consent logs are not used as advertising identifiers.

06How long we keep information

• Appointment and pet-care records are kept while you remain a customer and for a reasonable period afterward for service history, safety, insurance, and dispute purposes.
• Transaction, refund, tax, and accounting records are generally kept for up to seven years or longer if required by law.
• Contact form messages and customer service records are kept as long as needed to respond, resolve issues, and document our relationship.
• Technical logs are kept for a shorter period unless needed for security, fraud prevention, troubleshooting, or legal purposes.

When information is no longer needed, we delete it, anonymize it, or retain it only as required by law.

07Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including HTTPS/TLS for website traffic, limited access to customer records, secure service providers, and payment processing through a PCI-DSS compliant provider.

No method of transmission or storage is perfectly secure. If we learn of a security incident that affects your information, we will take appropriate steps and provide notices required by law.

08Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. You may also have the right to complain to a local data protection authority.

• California residents may request to know, access, correct, delete, and limit certain uses of personal information, and may opt out of sale, sharing, or targeted advertising where those terms apply.
• EEA and UK residents may have rights to access, rectify, erase, restrict, object, port data, withdraw consent, and lodge a complaint with a supervisory authority.
• We honor recognized Global Privacy Control signals by turning Marketing off for that browser where applicable.
• We will not discriminate against you for exercising privacy rights.

To make a request, use the contact methods below. We may verify your identity and, if applicable, your authority to act for another person before completing a request.

09Children's privacy

Our website and services are intended for adults arranging grooming for pets. We do not knowingly collect personal information from children under 13. If you believe a child gave us personal information, contact us and we will take appropriate steps to delete it.

10International data transfers

We are located in the United States. If you access the website from another country, your information may be processed in the United States and other countries where our service providers operate. We use appropriate safeguards where required by applicable law.

11Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes may be highlighted on the website or communicated through another reasonable method.

12Contact us

Use our contact page, call us, or write to us at the mailing address below. We may need to verify your identity before acting on privacy, payment, or account-related requests.